Refund policy

Refunds and Exchanges

Our return policy is 30 days from purchase. If beyond this timeframe, unfortunately we cannot offer you a refund or exchange unless the item is faulty.

Returns and exchanges can be made instore or via post if the item was purchased online.

Returned items must be as you purchased them – new, unused, in packaging and with tags if applicable. If you are not bringing the items in store, you will need pay postage or shipping costs for returning items. Shipping costs are not refundable.

We don’t accept returns on sale items unless they are faulty.

Some items cannot be returned – hazardous items such as canisters, lubricant or cleaners; water bottles or perishable goods like energy bars. Items not in their original condition, damaged or missing parts through no fault of the store, cannot be returned.

A receipt or proof of purchase is required to complete your return or exchange.

To request a return or exchange for items purchased from our online store, please email info@cyclehouse.com.au and include the following:

  • Your original order number
  • The item/s you wish to return or exchange
  • The reason for the return and if you require an exchange or refund

We will let you know the outcome of your request and next steps. Any returns or exchanges from our online store that have not been authorised will NOT be accepted. Return shipping must be prepaid and trackable so delivery is safe and traceable. Cycle House is not responsible for missing incoming returned goods.

Finally, once your return is assessed, we will let you if it approved refund or exchange.

Refunds

Refunds will be processed back to the original payment method i.e. a credit will be applied to your account usually within five days. If it’s been a while and still no credit showing on your statement, contact your financial institution in the first instance as it can take some time for the credit to be posted. If you’ve already done this, please get in touch.

Exchanges

If a product is defective or faulty, we’ll replace it with the same item.