Shipping policy
Shipping Policy
Click & Collect - $0
If you chose the click and collect option, item(s) will be ready within 1 day.
You will receive an email when it is ready for you to collect. The best bit – it’s free!
Shipping - from $0
Orders will be dispatched within two business days.
Small items up to 3kg.
- Australia Post (3 to 5 business days)
- $15 flat rate for purchases under $100
- $0 for purchases $100 and above
- Express Post (1-3 days)
- $30 flat rate
Bulky and heavy items such as bikes, car racks etc.
- Call us on (03) 9434 2225 for a quote.
Final delivery / shipping costs will be provided prior to payment. All orders will be provided with a tracking number once your order is dispatched.
A signature is required upon delivery so please ensure you provide an address where someone is there to sign.
PLEASE NOTE: If you authorise for your parcel to be left at your premises, we cannot be responsible if the parcel goes missing.
For estimate delivery time please refer to the Australia Post Delivery Calculator and reference the Parcel Post Service. Our distribution centre postcode is 3088. Please allow an additional 2 business days for your order to be dispatched.
During sale periods and peak periods, dispatch of orders and delivery time may take a little longer. We do our utmost to process all orders in a timely manner, but during these hectic periods we appreciate your patience in getting your order to you. If there is a longer than expected wait for your delivery, please contact us at info@cyclehouse.com.au or on (03) 9434 2225.
We make every effort to have sufficient stock of items listed on our site, but sometimes products may not be available at time of processing. If we are out of stock, we will notify you via phone or e-mail and will do our best to recommend a suitable alternative.